Your new role:
To convert potential clients who have experienced an accident into our credit hire, repair and personal injury process. To actively manage and monitor hire and repair claims in accordance with current processes to ensure no claims leakage. To own and manage a caseload from notification of new claim through to the point of invoicing/recovery.
Key Accountabilities:
To convert as many clients as possible who have had an accident into the approved credit hire, repair and personal injury process
To hotkey as many clients as possible who have been injured in a non-fault accident to a panel Solicitor
To action new claims within the agreed service level agreements for each broker, bodyshop or accident management company
To ensure claims accepted fall in line with department guidelines, current case law, and broker requirements, ensuring there is no leakage
Instruct engineers and bodyshops; gathering engineer reports, estimates and repair invoices to progress each claim for our insurer account
To work to high standards in accordance with current processes, achieving business targets and service level agreements on a monthly basis
Achieve set telephone and file audit targets
Achieve telephone utilisation targets in relation to outbound and inbound calls, paying particular attention to proactive use of the telephone to collect and manage the repair and hire claim
To provide timely updates to clients on the progress of their claim
Discuss and negotiate liability, prepare letters of claim
To handle all rectification work complaints in a timely and efficient manner
To manage the off hire of any vehicle in line with GTA guidelines
To actively manage and monitor hire and repair claims to ensure there is no leakage in relation to, hires accepted, length, vehicle type or continuance of hire
To report any delays on claims to the Team Leader immediately to ensure claims leakage is kept to a minimum
Ensure that invoices are paid within agreed timescales
To undertake the night phone on a rotational basis
To handle non–escalated complaints in a timely and efficient manner
Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.