Accident Claims Handler

  • Location

    Cheadle Hulme

  • Discipline:

    Customer Contact

  • Job type:


  • Salary:

    £19,000 pa

  • Consultant:


  • Email:


  • Job ref:


  • Published:

    about 1 month ago

Your new role:

To convert potential clients who have experienced an accident into our credit hire, repair and personal injury process. To actively manage and monitor hire and repair claims in accordance with current processes to ensure no claims leakage.  To own and manage a caseload from notification of new claim through to the point of invoicing/recovery.

Key Accountabilities:

To convert as many clients as possible who have had an accident into the approved credit hire, repair and personal injury process

To hotkey as many clients as possible who have been injured in a non-fault accident to a panel Solicitor

To action new claims within the agreed service level agreements for each broker, bodyshop or accident management company

To ensure claims accepted fall in line with department guidelines, current case law, and broker requirements, ensuring there is no leakage

Instruct engineers and bodyshops; gathering engineer reports, estimates and repair invoices to progress each claim for our insurer account

To work to high standards in accordance with current processes, achieving business targets and service level agreements on a monthly basis

Achieve set telephone and file audit targets

Achieve telephone utilisation targets in relation to outbound and inbound calls, paying particular attention to proactive use of the telephone to collect and manage the repair and hire claim

To provide timely updates to clients on the progress of their claim

Discuss and negotiate liability, prepare letters of claim

To handle all rectification work complaints in a timely and efficient manner

To manage the off hire of any vehicle in line with GTA guidelines

To actively manage and monitor hire and repair claims to ensure there is no leakage in relation to, hires accepted, length, vehicle type or continuance of hire

To report any delays on claims to the Team Leader immediately to ensure claims leakage is kept to a minimum

Ensure that invoices are paid within agreed timescales

To undertake the night phone on a rotational basis

To handle non–escalated complaints in a timely and efficient manner


Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.