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Process Improvement Analyst

Featured
  • Location: Nottinghamshire
  • Salary: £50,000 - £53,000 per year
  • Job Type:Permanent

Posted 4 months ago

  • Sector: Customer Contact
  • Contact: Natasha Copitch
  • Contact Email: ncopitch@merje.com
  • Expiry Date: 18 April 2021
  • Job Ref: NC/17163B

My client is looking for Operational Excellence Manager to solve business problems and make better experiences for our customers and operations teams. 

Responsibilities

  • You’ll delve into complex data and process improvement methodologies through: 
  • Driving change within the Operations teams to make better experiences for our customers
  • Prioritising changes with most business value and deliver on them
  • Demonstrating leadership skills and supporting the Operations team’s vision, to eliminate errors and reduce costs
  • Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team
  • Collaborating with process owners and different teams to develop effective processes
  • Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives
  • Analysing and improving existing processes to ensure consistently great customer outcomes
  • Ensuring that processes are in compliance with regulations and ensuring documentation is relevant and updated
  • Reviewing processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results

 knowledge, experience and qualifications you need:

  • Great attention to detail to understand key operational processes, systems and technology 
  • Experience of using LEAN or Six Sigma methodology
  • Ability to work cross-functionally with lots of stakeholders to drive critical business decisions
  • A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
  • A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
  • Maths or Science degree, who is extremely good with numbers.