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MERJE Customer Contact, Credit Risk & Analytics

MERJE will be at the Utility Week Consumer Debt Conference in Birmingham on 28th February to discuss Collections and Credit recruitment in the Utilities sector.

Darragh Lee and Eleanore Sykes will be on hand to chat with delegates about their recruitment needs, whether its finding a professional for their team or their own career options.

MERJE Clients and Candidates are able to get a 15% discount on a delegate pass. For more information on how to redeem this offer, please contact Darragh Lee at dlee@merje.com.

 

About the Utility Week Consumer Debt Conference

There has never been a more crucial time for the utility sector to collaborate, create strong partnerships with customers and collection agencies alike to build trust and protect vulnerable customers.

How can the utility sector better identify vulnerable customers, work in partnership with them, strategically engage third parties and improve collections? What new opportunities do Big Data and digitalisation create for companies looking for innovative solutions to common challenges?

In an industry that cannot be impervious to new technology and evolving customer demands, the 11th annual Utility Week Consumer Debt Conference brings together forward-thinking leaders across the utility sector to answer these questions and more.

Expert speakers include:

  • Meghna Tewari, Head of retail market policy, Ofgem
  • Dan Walker-Nolan, Principal of strategy and policy, Ofwat
  • Chris Harris, Head of regulation, Npower
  • Peter Jackson, Chief data officer, Southern Water
  • Ross Betts, Collections systems, strategy & segmentation manager, Thames Water
  • Matthew Lashbrook, Head of Debt and Credit Control, Green network energy

This conference will equip you with the tools to: 

  • Understand UK policies and regulations and find a way to a more effective debt management: the Ofwat and Ofgem reports and recommendations. 
  • Optimise innovation and technology to predict, prevent and collect debt
  • Collaborate with the 3rd and public sector to address consumer vulnerability


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