Hours:                  37.5 hours per week (no weekend working)

Role Overview:               

Working closely with the warehouse team and supervisor you will require excellent communication and customer service skills whilst maintaining a portfolio of accounts. Responsible for driving customer satisfaction and managing all customer inbound and outbound requests in a professional and timely manner.

Duties & Responsibilities (these include but are not limited to):

• Interface between Warehouse Operation and Customers
• Develop trusted relationship to drive customer satisfaction
• Proactive order management (EDI error report + manual entry when needed)
• Claims management (record, investigation, fix and close)
• Work closely with the back office function in India making sure role and responsibilities are well defined and processes are lean
• Communicate proactively to customer about any delay of delivery or in case of Inventory discrepancy all about order status
• Organisation and supervision of warehouse special services (control request, repacking…)
• Proactive communication of status of Customer Service activities to PV Leadership on regular basis