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Warehouse Dedicated Service Manager

Hours:                  37.5 hours per week (no weekend working)

Role Overview:               

Working closely with the warehouse team and supervisor you will require excellent communication and customer service skills whilst maintaining a portfolio of accounts. Responsible for driving customer satisfaction and managing all customer inbound and outbound requests in a professional and timely manner.

Duties & Responsibilities (these include but are not limited to):

  • Interface between Warehouse Operation and Customers
  • Develop trusted relationship to drive customer satisfaction
  • Proactive order management (EDI error report + manual entry when needed)
  • Claims management (record, investigation, fix and close)
  • Work closely with the back office function in India making sure role and responsibilities are well defined and processes are lean
  • Communicate proactively to customer about any delay of delivery or in case of Inventory discrepancy all about order status
  • Organisation and supervision of warehouse special services (control request, repacking…)
  • Proactive communication of status of Customer Service activities to PV Leadership on regular basis