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Vehicle Damage Administrator

  • Location: Warrington
  • Salary: £21,000 pa per year
  • Job Type:Permanent

Posted about 1 month ago

  • Contact: Peter Smith
  • Expiry Date: 22 January 2022
  • Job Ref: PSM/18425

You will help provide administrative support within Vehicle Hire where the team undertakes inspections of damaged vehicles primarily via damage images and repair estimates.

You should have demonstrable knowledge of vehicle body repair processes and experience of using Proclaim

The Role:

• Answering telephone in a professional manner, taking accurate messages, transferring to Engineer department by telephone / email

• Amending documentation / Data entry

• Dealing with queries by email / telephone

• Electronic filing of emails into respective client folders

• Control of Engineering work in progress

• Setting up new inspections / creating jobs

• Arranging external inspections through subcontract Engineers

• Control of outstanding payments, credit control

• Communication with work providers and insurers

Personal Attributes:

• Excellent communication & interpersonal skills

• Clear confident telephone manner

• Self- motivated, flexible and adaptable attitude

• Professional tidy appearance

• Excellent time management

• Remains positive and enthusiastic when dealing with difficult people

• Takes a proactive approach to solving people and customer problems

• Attention to detail maintaining accuracy at all times

• Ability to make the customer feel valued

• Friendly responsive and flexible attitude

• Ability to multitask whilst working under pressure

• Organised and methodical approach to work

• Attention to detail when taking messages and inputting data

Skills:

• Good demonstrable knowledge of Word, Excel and Outlook

• Ability to generate basic Excel formulas, linked worksheets, pivot tables

• Knowledge of Proclaim system

Good knowledge of body repair processes

Excellent company benefits

37.5 hours per week Monday to Friday

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.