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Training Officer

  • Location: Cheadle Hulme
  • Salary: £22,000 - £30,000 per year
  • Job Type:Permanent

Posted over 1 year ago

  • Sector: Front-Line Talent
  • Contact: Melissa Hughes
  • Expiry Date: 10 September 2022
  • Job Ref: MH/19423

Vacancy Location Cheadle Hulme

Shift Pattern Monday – Friday 9am – 5pm

Overall Job Purpose

The Training officer is to equip staff with the knowledge, practical skills and motivation to carry out work-related tasks within the business. Help with the on-going, long-term development of employees' skills, enabling them to fulfil their potential within the organisation.

Key Duties and Responsibilities

• Helping line managers, Learning & Development Business Partners and other trainers solve specific training issues, either on a one-to-one basis or in groups

• Deliver training interventions (including inductions) that satisfies all relevant departments in the business.

• Record training delivered

• Act as a subject matter expert for learning

• Ensure that all regulatory training requirements are met in the department

• Evaluate training and development interventions, amending and revising programmes as necessary, to adapt to changes in processes and the work environment

• To communicate with the relevant department managers/agents to highlight issues that may have a detrimental effect on the quality of service provided or affect the businesses reputation.

Essential Skills

• Experience of working within the motor vehicle insurance industry

• Experience of working within Learning & Development from 0 – 2 years

• Clear and professional communication and presentation skills (both verbal and written)

• Experience of working within a contact centre environment

• Experience of delivering training through in a variety of situations i.e. coaching, buddying, facilitation

• Good I.T skills and familiar with PowerPoint and Teams

• Be able to engage and coach individuals on a 121 basis and provide coaching in a manner that will empower the individual to understand the decision-making process

• A good communicator, able to provide constructive written and verbal feedback

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact MERJE directly.

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