Training and Competence Supervisor

  • Location


  • Discipline:


  • Job type:


  • Salary:

    £35,000 - £45,000

  • Consultant:

    James Flood

  • Email:


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  • Published:

    11 days ago

Training and Competence Supervisor position with a Fintech start up involved in the UK mortgages market.


You will be responsible for;


  • Support the end to end regulatory, compliance and risk framework
  • Carry out file review checks and call observations
  • Live & breathe the T&C standards, identifying development opportunities, providing training and support where required
  • Drive a compliance culture within the business and all the culture associated with managing the customer experience
  • Drive continuous improvement or influence change where relevant
  • Ensure any exceptions are managed appropriately, manage audit trail, track rectification activities to satisfactory conclusion
  • Escalate issues or suspicions to appropriate contacts in an effective and reliable manner
  • Operate as internal expert in this field, ensuring your capabilities and qualifications as well as understanding of industry requirements are constantly at the highest possible level




  • Either CEMAP or MAQ equivalent full qualification
  • Minimum 12 months previous T&C supervisory experience in a regulated mortgage environment is a prerequisite for the role
  • Sound knowledge within Financial Services with an emphasis on compliance and T&C functions
  • Good understanding of FCA Mortgage and Insurance regulations
  • Drive for achieving high standards of compliance/adherence
  • Strong communication and relationship building skills