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Technical Customer Service Advisor

  • Location: Stockport
  • Salary: £22000 (OTE £25k) per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Mandy Bancroft
  • Contact Email: mbancroft@merje.com
  • Contact Phone: 0161 883 2768
  • Expiry Date: 06 August 2022
  • Job Ref: MB/19276

​Salary £22,000 + (up to £250pm bonus) + Benefits ( £500bonus after probation)

Vacancy Location Stockport ( Hybrid )

Shift Pattern Monday – Friday 8am – 7pm 1 in 4 Saturdays 9am – 1pm

Hours – 40Hours per week

We’re looking for kind “tech savvy” people with high resilience to work as part of my client’s customer service team. Our client offers an unrivalled benefits package, as well has a great culture and even free lunch and breakfast! My client believes In a healthy work life balance and go above and beyond for their staff and customers. You will be taking calls from members who need tech support, to make sure information is recorded properly to access benefits, or talk about additional benefits.

Overall Job Purpose

You will be required to answer servicing and technical queries from members alongside helping them understand how they can improve their health. Having a keen eye for recent technology to give our customers support and advice with technical queries in order to help them receive rewards and keep them motivated. You will support and share your knowledge with team members to ensure effective solutions are found and that productivity targets are met.

About You

• Previous experience working in a customer service based environment

• The ability to actively listen and question around our members needs to effectively find solutions in a timely manner

• A good understanding of recent technology to help provide technical support for our members

• Excellent verbal and written communication skills

• Time management – working effectively towards targets

• Passionate about delivering the highest level of customer service to our members

• Adaptable, Independent and positive towards change

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.