My client is looking for a Team Manager to be responsible for motivating and coaching team members to deliver first class customer service and operational excellence. The post holder will proactively plan and manage the annual workflow of the team and monitor delivery.

Responsibilities:

• Manage and motivate team to ensure the highest quality of work is produced
• Maintain internal and external relationships
• Monitor work flows and ensure that teams are keeping up to date with plans

The successful individual will be:

• A proven contact centre leader with a focus on training, developing and motivating teams
• Be able to keep a track of complex workloads
• Able to improve processes and procedure to ensure the best ways of working