Monday - Friday, Flexitime, 37.5 hours, Permanent
As a Supply Analyst you will be required to undertake the production and delivery of resource plans for work types across Customer Operations from 1 week to 3 years' out. Also, to support the Resource Planning teams to plan and schedule activity optimally thereby increasing the profitability of the business, remaining committed to treating customers fairly.
Supply Analyst Responsibilities:
Create a safe environment with the aim of achieving a zero-incident workspace and ensuring that teams take responsibility for themselves and each other.
Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators.
Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements.
Responsible for the impact assessment of risks and opportunities to the plan from and engage with relevant parties to ensure these are effectively communicated.
Review performance against plan and engage with operational stakeholders providing analysis of performance against plan.
Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan.
Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers.
Organise, upskill and support RP projects that drive the business strategy.
Design, maintain and develop governance processes across the Resource Planning teams.
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed.
Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled.
Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records.
What we look for:
A strong analytical background and excellent Microsoft Office skills are essential.
Good understanding of resource planning principles and practices
Experience of working across a wide group of stakeholders
Highly numerate with good accuracy and attention to detail and strong analytical skills
Demonstrates strong understanding of our internal customers and how to meet their needs.
Excellent verbal and written communication skills
Ability to produce clear, concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making.
Performs effectively when faced with time pressures, adversity, disappointment, or opposition.
Displays an ongoing commitment to learning and self-improvement.
Competitive salary and bonus potential
Company Funded Healthcare Plan
25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance