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Stage 2 Housing Complaints Handler

  • Location: Hull
  • Salary: £35,000 - £36,800 per year
  • Job Type:Permanent

Posted 5 months ago

  • Sector: Front-Line Talent, Customer Contact
  • Contact: Sally Brearley
  • Contact Email:
  • Contact Phone: 0161 883 2755
  • Expiry Date: 06 February 2024
  • Job Ref: 10871/SBR

Join Our Team: Stage 2 Complaints Handler - Social Housing

Salary: Circa £35,000

Are you a skilled and experienced Stage 2 Complaints Handler within the social housing sector? We have an exciting opportunity for you! Join our dynamic team in a hybrid role based in either Hull or Worcester, offering a competitive salary of circa £35,000.

Key Responsibilities:

  • Resolve Complex Complaints: Take the lead in managing complex and escalated complaints within the social housing sector, ensuring adherence to regulated complaints procedures.

  • Customer Interaction: Navigate and effectively handle difficult customer interactions, providing solutions that uphold our commitment to service excellence.

  • Hybrid Working: Enjoy the flexibility of a hybrid work model, balancing remote work with office presence to facilitate collaborative teamwork.


  • Housing Experience: Demonstrated experience in the social housing sector, equipped with a comprehensive understanding of industry dynamics.

  • Complaints Handling: Proven track record of managing complex complaints and navigating the regulated complaints procedure.

  • Customer Focus: Adept at dealing with difficult customers, ensuring a positive resolution in line with service standards.

Location: Hybrid - Hull or Worcester


If you're ready to bring your expertise to a dynamic team, apply now or reach out for a confidential discussion. Be a part of our mission to deliver exceptional service in the social housing sector.

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