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Service Coordinator – 12 month contract

Start Date: ASAP

Location: Outskirts of Manchester (Near Cheetham Hill)

Hours: 37 Hours Monday – Friday 8.30 – 4.30

Job Description:

This is an exciting opportunity to join a global company as a Service Coordinator, supporting the Operational Team in the planning of the day to day delivery of Service Processes.

Responsibilities:

  • Coordinating with the Field Ops Team on planning and scheduling of front line delivery teams
  • Executing maximum productivity by aligning schedules to skills appropriately to the needs of the contract
  • Build and develop ongoing Customer relationship through communication and processes
  • Handle all incoming customer calls and inquiries and Escalates customer issues as appropriate. - Selects the most cost efficient logistic solution and approved supplier location in order to minimize cost on purchased parts. Ensures on time part delivery to job site.
  • Deal with all administrative, post, reception, filing & archiving and telephone duties as required
  • Plans & schedules holidays, back-ups, training of all technicians
  • Accurately and timely complete processes into the internal Systems (Timesheets, Purchasing, Invoicing, Cost Transfers, Contracts, Productivity Trackers, Labour Planners, Accounts Receivable, Customer Creation etc.,)
  • Prepare all relevant documentation for new contract set ups and initiates credit check if required.
  • Ensure all invoices are issued in a timely and accurate manner, based on actual labour & material
  • Use all tools & systems available to ensure that all relevant data have been validated, taken into account and billed to the customer
  • Handles all customer inquiries related to billed services and invoices and escalates any issues as appropriate.
  • Contact customers pro-actively to communicate invoicing information on services provided

Skills:

  • Excellent communication skills
  • High level of organisation
  • Strong work ethic
  • High competency level of computer and software skills including excel
  • Financial awareness
  • Excellent Customer Satisfaction skills
  • Promote team spirit
  • Ethical

Keywords: Admin, administrator, coordinator, customer service