This role would be an excellent opportunity for someone who has experience with collection strategy, data, analytics and is looking to follow a career path in Credit Risk.
The collections strategy team is responsible for optimising customer communication, collections and recoveries strategies - the successful candidate will own the operational delivery, analysis and continuous improvement of strategies, providing insights and recommendations to the wider team and senior management.
Remote working options available.
Key responsibilities include:
• End-to-end management of collections strategies, pilots and champion challenges on a test-and-learn / continuous improvement basis.
• Ongoing reporting on the efficacy of existing strategies.
• Conduct statistical analysis, forecasting and data mining of various datasets to shape and guide decision-making across several strategic areas.
• Support other analytical teams in delivering data, models, analysis and insight which will be used to identify emerging threats, report on trends in high-risk segments, delivered in line with regulatory and industry requirements.
• Provide analytics into efficacy of fraud prevention and detection strategies.
• Monitor effectiveness of collections models.
• Input into the development of all new product, process and system redesigns to ensure that fraud is appropriately considered to the extent that it supports fraud analytics and insights.
• Work with other members of the credit risk team and business to ensure an effective “feedback loop” from learnings in-life to inform fraud prevention analysis.
• Providing analytical support to other analysts in the Credit Risk team.
• Ensuring that strategies enable ‘good customer outcomes’ and protect its customers from detriment.
• Work with other areas of the business to ensure strategies are implemented in a timely manner and communicated effectively, ensuring successful post-implementation monitoring.
• Ensuring that data and internal reporting is accurate and compliant.
• Assist in the delivery of effective governance framework.
• Adhering to FCA conduct rules.
Previous experience and qualifications:
• Proven experience of working with data, analytics and management reporting.
• Proficient with Microsoft Excel and PowerPoint.
• Proficient with Microsoft SQL.
• 3+ years’ experience of Collections and Collection Strategy
• Legal and regulatory understanding of collections within consumer finance.
• Good verbal and written communication skills.
• Comfortable working with / presenting to senior managers.
• Good positive attitude to working with others.
• Ability to work in a fast-paced environment.
• Exceptional problem-solving skills using logical reasoning.
• Ability to work face-to-face and in a virtually environment (via MS Teams, for example).
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.