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Senior Compliance Officer

  • Location

    Cheshire West and Chester

  • Discipline:

    Compliance

  • Job type:

    Permanent

  • Salary:

    £30,000 - £32,000

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/14019

  • Published:

    6 months ago

Our client is a leading business who are currently recruiting for a Senior Compliance Officer. The role is responsible for taking a leading role in investigation and resolving customer related complaints.

Key Responsibilities:

  • To take a lead role in being responsible for investigation, resolution and reporting of all customer related complaints.
  • Conducting periodic file reviews of complaint cases prepared by a team of compliance assessors.
  • To be a main point of contact for customer complaints, liaising with operational colleagues ensuring that customers are kept fully informed of progress at all times.
  • To ensure all policies and procedures relating to customer complaints are followed and adhered to.
  • Ensure that all written communication is to a professional high standard.
  • Working closely with internal departments, providing feedback to improve the claim process and the customer journey.

Key Requirements: 

  • Experience working in a relevant environment i.e claim management/financial services
  • Strong knowledge of regulatory requirements
  • High level of accuracy and attention to detail
  • Effective communicator