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Senior Complaints Handler

  • Location

    Woking

  • Discipline:

    Customer Contact

  • Job type:

    Permanent

  • Salary:

    £35,000 - £40,000 pa

  • Consultant:

    #

  • Email:

    ncopitch@merje.com

  • Job ref:

    NC/15305

  • Published:

    7 months ago

My client is looking for a Senior Complex Complaints Handler to work effectively together with their consumers and Contact Centre Operation team.

They aim to deliver a high level of service and care to their customers and ensure that everyone who has contact with them has a positive experience.

Responsibility

  • Be the point of contact for all escalated complaints
  • To ensure that all complaints are handled effectively, efficiently and promptly in order to promote consumer satisfaction
  • Maintain and develop the complaints process by updating policies and procedures when necessary
  • Build strong working relationships with individuals across all areas of the business.

Knowledge, skills & Experience

  • Excellent interpersonal and stakeholder management skills with the ability to communicate verbally and in writing.
  • Experience of dealing with complex and C-Level complaints
  • The ability to prioritise workloads by managing on-going projects as well as everyday responsibilities.
  • The ability to look at the wider picture & to appraise situations before making decisions

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.