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Senior Business Analyst

  • Location: Edinburgh
  • Salary: £40,000 - £50,000 per year
  • Job Type:Permanent

Posted 2 months ago

  • Sector: Customer Contact
  • Contact: Natasha Copitch
  • Contact Email:
  • Contact Phone: 0161 883 2740
  • Expiry Date: 08 October 2023
  • Job Ref: NC/10902E

My client is looking for a Senior Business Analyst to be responsible for leading the analysis and definition of Customer correspondence outputs, aligned to the Customer experience strategy and guidelines.


  • Work collaboratively with Transformation, the Client and business stakeholders to ensure business requirements are understood and accurately translated into solution options.

  • Execute business analysis with business, IT and strategic partners on large/complex projects to identify, understand, challenge and agree requirements specifically for Correspondence.

  • Recommend the best method of achieving the required business outcome via the application of a wide range of analytical tools and techniques.

  • Provide input to the establishment of innovative business solutions to meet strategic, tactical and operational requirements.

  • Interprets legislative and regulatory changes, assessing the wider impact on Customer Correspondence

  • Produces clear and effective documentation of both a detailed and descriptive nature.

Skills & Experience:

  • A systematic, discipline and analytical approach to problem solving.

  • Able to apply different techniques to resolve issues and analyse risk and impacts across a range of potential solutions.

  • Strong attention to detail, good fact finding skills and ability to make evaluative judgments based on both quantitative and qualitative information

  • Good understanding of Life and pension products and broad awareness of the Financial Services industry and the regulatory environment.

  • Good understanding of differing operating models and the effect this can have on the cost effectiveness of solutions.

  •  Experience of a wide range of project methodologies and approaches

  • Experience of applying a range of techniques to gather, sort and format data for detailed analysis

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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