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Sales Team Manager

  • Location: Romford
  • Salary: £30,000 - £34,000 + Quarterly bonus per year
  • Job Type:Permanent

Posted 26 days ago

  • Sector: Front-Line Talent
  • Contact: Sammie Brierley
  • Expiry Date: 30 June 2022
  • Job Ref: SB/19134

Flexible Monday - Sunday

Are you a Sales Team Manager looking for a new challenge?

Are you passionate about providing excellent experiences?

Do you want to join an award-winning business that has over 60,000 reviews on TrustPilot where 97% have rated us Excellent or Great.

We are searching for experienced Sales Team Managers who are passionate about leading high performing telesales teams.

Sales Team Manager Responsibilities:

• To coach and develop staff to successfully meet and improve upon key performance indicators and personal objectives

• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team

• To support the recruitment process, acquire the most suitable caliber candidate for role, promoting an excellent brand image

• To produce management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs

• To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions

• To handle complaints in line with our complaint handling process. · To monitor, record and effectively manage absence and time keeping issues in line with Company procedures

• To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail

• To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer

• To champion our customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process

• To always demonstrate a confident and positive attitude towards change.

• To be an advocate of the Company’s Vision, Mission and Values

• To act with integrity, due care, skill, and diligence

• To be open and honest with our regulatory body

• To pay due regard to the interest of customers and treat them fairly.

The ideal Sales Team Manager:

• Previous experience in managing a successful sales team

• Proven track record of engaging with, motivating, and proactively managing a sales team

• Experience of working in an FCA regulated environment

• Understanding of Travel Insurance would be advantageous

• Excellent interpersonal and communication skills (written and oral)

• Intermediate level skills using Microsoft Office product

• Experience in performance management

• Hands on approach

• Ability to read and understand data analysing team performance · Excellent verbal reasoning skills

• Effective time management skills

• Effective problem-solving skills

• Excellent prioritising and multi-tasking skills

• Experience in managing a successful Telesales team

• Experience of working in an FCA regulated environment

• An understanding of Travel Insurance would be advantageous

Are you interested in knowing more about this Sales Team Manager role?

CLICK APPLY.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact marketing@merje.com.