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Sales Team Manager

  • Location: Southend-on-Sea
  • Salary: 38000 per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Contact Email:
  • Contact Phone: 0161 883 2740
  • Expiry Date: 30 May 2023
  • Job Ref: LW/9324

Salary: Circa 38K DOE + Bonus OTE 44K

37.5 hours per week, 5 day per weekcovering the below opening hours

8.30am – 8.00pm Monday to Friday

9.00am – 5.30pm Saturday

10.00am – 5.00pm Sunday


Monday to Friday 11.30am to 8.00pm, although some weekend working may be required.



We have a fantastic opportunity for a Sales Manager or Telesales Team Leader with a proven background in supporting high performing teams, people management and coaching skills.

You will need previous experience in Contact Centre Management, with a keen understanding of Contact Centre metrics and practices with the ability to lead a diverse team.

As a Sales Team manager, you will be responsible for managing and leading a team of Sales Consultants where you will optimise all sales opportunities, maximising consultant productivity, quality and service.


Key Responsibilities:

  • To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
  • To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
  • To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
  • To support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
  • To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
  • To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
  • To handle complaints in line with our complaint handling process.
  • To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
  • To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
  • To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.
  • To champion our customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process.
  • To always demonstrate a confident and positive attitude towards change.

Person Specification

  • Previous experience in managing a successful sales team
  • Proven track record of engaging with, motivating, and proactively managing a sales team
  • Experience of working in an FCA regulated environment
  • Understanding of Travel Insurance would be advantageous
  • Excellent interpersonal and communication skills (written and oral)
  • Intermediate level skills using Microsoft Office product
  • Experience in performance management
  • Hands on approach
  • Ability to read and understand data analysing team performance
  • Excellent verbal reasoning skills
  • Effective time management skills
  • Effective problem-solving skills
  • Excellent prioritising and multi-tasking skills