Sales Team Manager | Southend-on-Sea

Salary: Circa 38K DOE + Bonus OTE 44K

37.5 hours per week, 5 day per weekcovering the below opening hours

8.30am – 8.00pm Monday to Friday

9.00am – 5.30pm Saturday

10.00am – 5.00pm Sunday

Monday to Friday 11.30am to 8.00pm, although some weekend working may be required.

We have a fantastic opportunity for a Sales Manager or Telesales Team Leader with a proven background in supporting high performing teams, people management and coaching skills.

You will need previous experience in Contact Centre Management, with a keen understanding of Contact Centre metrics and practices with the ability to lead a diverse team.

As a Sales Team manager, you will be responsible for managing and leading a team of Sales Consultants where you will optimise all sales opportunities, maximising consultant productivity, quality and service.

Key Responsibilities:

To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
To support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
To handle complaints in line with our complaint handling process.
To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.
To champion our customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process.
To always demonstrate a confident and positive attitude towards change.

Person Specification

Previous experience in managing a successful sales team
Proven track record of engaging with, motivating, and proactively managing a sales team
Experience of working in an FCA regulated environment
Understanding of Travel Insurance would be advantageous
Excellent interpersonal and communication skills (written and oral)
Intermediate level skills using Microsoft Office product
Experience in performance management
Hands on approach
Ability to read and understand data analysing team performance
Excellent verbal reasoning skills
Effective time management skills
Effective problem-solving skills
Excellent prioritising and multi-tasking skills