What you will do
As a telesales agent, you will be responsible for a set of mid-size and breadth customers across a set domain or geographical region carrying out desk-based selling. The right person listens to understand customer needs, probes to recognize opportunities, solves problems and recommends solutions. The candidate we are looking for must have passion for sales and providing exceptional customer experience, being able to work cross functionally across our organization understanding to promote the value proposition to building owners / facilities and information technology (IT) leaders.
The Telesales Agent will focus on identifying, nurturing and developing leads through to opportunities & proposal management, as well as negotiation/closing activities. To be successful, you will execute the sales process and cultivate growth by managing relationships internally and externally.
Key aspects of the Telesales Agent are:
Create proposal through pricing tools / Service selection tool
Partner with inside teams for -
Onsite asset counts / site details
Guidance on pricing
Upsell opportunities
Review & approval for proposal prior to customer submittal
Meets customer needs
Meets internal approval process guideline (DOA - Delegation of authority)
Manage a set of contract renewals to upsell and cross sell across the base and be responsible for retention across this contract renewals
Look for digital opportunities across the base and upsell where appropriate.
Outbound calling for follow up
Capture & update all actions
Weekly call blitzes and follow up on submitted proposals
Call / e-mail customers with outstanding / soon to expire proposals
Identify markets with large backlog of unsold & focus attention to drive activity
How you will do it
You will be responsible for generating sales opportunities via phone and receiving different lead sources, such as engineer leads, that require proposing and closing the sales.
You will be proactive in nature and feel comfortable selling from the desk and carrying out key actions to close sales in line with your target and quota.
You will contact contract renewal customers 90 days in advance and look for cross selling and upselling opportunities.
You will lead with all field-based leads and service recommendations that need proposing and closing with the customer. Capturing the sales life cycle in our CRM system.
You will also work from defined Customer lists, you will promote our service value proposition to building owners, facilities managers and IT managers. Interacting with your customers daily, you will identify and offer appropriate solutions or hand-off any qualified leads for opportunities outside of your scope to outside sales partners.
What we look for
Required:
Minimum of 2 years of sales, telemarketing selling, or business to business experience
Proficiency with MS Office programs (MS Word, Excel, PowerPoint, Outlook) and internet-based software
Excellent verbal and written communications skills
Ability to multi-task, prioritize, and manage time effectively
A high level of integrity, and resilient temperament
Service minded, Customer centric self-starter
Adaptable and able to demonstrate active listening skills and Customer empathy
Analytical skills and detail orientation
Preferred:
2 - 4 years of telesales, telemarketing selling experience or business to business experience at a product company
Track record of over-achieving goals
Demonstrated ability to influence account decision makers at key levels
Strong phone presence and experience dialling dozens of calls (45-60 on average) per day
Experience working with a CRM database
Ability to rapidly build knowledge of internal product lines