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Retentions Advisor

  • Location: Manchester
  • Salary: £18,000 - £33,000 OTE per year
  • Job Type:Permanent

Posted over 2 years ago

  • Sector: Front-Line Talent
  • Contact: Mandy Thompson
  • Expiry Date: 22 November 2021
  • Job Ref: MT/18193M

Salary: 33K OTE

A fantastic opportunity for a Retentions Advisor to join a friendly team with amazing earning potential. As a Retentions Advisor you will assist in minimising customer attrition by retaining customers through proactive and reactive customer touch points, whilst providing an exceptional level of customer service.

How you will do it:

• To achieve predefined performance targets

• To promote current features and benefits, marketing offers etc retention opportunities, maximizing conversion.

• To promote the brand to all existing and potential customers and to provide accurate information on product, policies and procedures.

• To build strong relationships with internal departments.

• Ensure that records and in house systems are kept up to date and accurate in a timely manner

What we look for

Required:

• Experience of having worked successfully in a competitive and fast- paced Customer Service Team and/or Retention Team.

• Sales/Target orientated

• Excellent communication and interpersonal skills.

• Ability to build strong relationships and influence others.

• Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.

• Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.

Hours: 37.5 Hours Monday – Friday 8.30 – 6.00

Salary: Basic 18-20K (OTE 33K)

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