My client is a quickly growing start up online gambling business who are looking for a Responsible Gambling Analyst. The role is responsible for liaising with all departments of the business and analyse data and investigate and identify different gambling trends and patterns.

Key responsibilities include:

• Analyse and monitor behavioural indicators and interact where required through different channels.
• Assist Customer Support, Fraud and Risk and Compliance Departments with Responsible Gaming queries.
• Review Customer Support chats to support the team with customers whom have raised Responsible Gaming concerns.
• Liaise with all teams to analyse and resolve customer queries/complaints relating to responsible gambling.
• Liaise with Fraud and Risk and Compliance departments where problem gambling coincides with fraud or money laundering suspicions.
• Follow industry trends and remain up to date with new regulations.

Qualifications/Key Skills:

Essential:

• Previous Responsible Gaming experience in an online gaming business
• Genuine interest in promoting Responsible Gaming and protecting vulnerable customers
• Excellent analytical skills with the ability to assess variable behaviours and change processes as required.
• Excellent attention to detail and a high level of accuracy

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.