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Responsible Gambling Analyst

  • Location

    Guildford

  • Discipline:

    Financial Crime & Fraud

  • Job type:

    Permanent

  • Salary:

    £26,000 - £30,000 + Benefits

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/16836

  • Published:

    about 2 months ago

My client is a quickly growing start up online gambling business who are looking for a Responsible Gambling Analyst. The role is responsible for liaising with all departments of the business and analyse data and investigate and identify different gambling trends and patterns.

Key responsibilities include:

  • Analyse and monitor behavioural indicators and interact where required through different channels.
  • Assist Customer Support, Fraud and Risk and Compliance Departments with Responsible Gaming queries.
  • Review Customer Support chats to support the team with customers whom have raised Responsible Gaming concerns.
  • Liaise with all teams to analyse and resolve customer queries/complaints relating to responsible gambling.
  • Liaise with Fraud and Risk and Compliance departments where problem gambling coincides with fraud or money laundering suspicions.
  • Follow industry trends and remain up to date with new regulations.

Qualifications/Key Skills:

Essential:

  • Previous Responsible Gaming experience in an online gaming business
  • Genuine interest in promoting Responsible Gaming and protecting vulnerable customers
  • Excellent analytical skills with the ability to assess variable behaviours and change processes as required.
  • Excellent attention to detail and a high level of accuracy

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.