This resource planning analyst role has been created to provide a highly specialised service that brings together information regarding customer demand and resource supply. It is an advisory role that ensures optimum use of time/cost/resource to maximise collections performance whilst identifying potential opportunities for improvement.

The main duties and responsibilities of the role are:

• Collate information from a wide range of sources e.g. operational/specialist teams, and economic and regulatory indicators, together with known historical patterns of customer demand
• Interprets specialised internal and external data to create customer demand forecasts using dedicated tools
• Create effective resource and demand plans that take into account all internal and external data, that ensures we can operate effectively and maximise performance
• Works across the function to ensure that plans align and adhered to
• Proactively intervenes in the event of issues arising when plans are live and take steps to resolve and reforecast where appropriate
• Monitors effectiveness of resource and demand plans whilst in operation and applies to future forecasting
• Engages operation and specialist areas to promote understanding of and buy in to the planning

Essential Qualifications and Skills Desired:

• Highly numerate/strong analytical skills
• Knowledge of forecasting methodology & regression analysis
• Good understanding of end to end resource planning methodologies including scheduling
• Strong stakeholder management & engagement
• Expert knowledge of Excel