Remediation Officer
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Location
Manchester
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Discipline:
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Job type:
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Salary:
£20,000 - £25,000
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Email:
jkelly@merje.com
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Job ref:
JK/14481
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Published:
over 2 years ago
Our client is a leading financial services’ business who are currently recruiting for a Remediation Officer. The role will be responsible handling regulated complaints.
Key Responsibilities:
- Assist in handling and resolving customer dissatisfaction and complaints
- Make sure complaints are handled within their regulatory timescales
- Reviewing feedback from clients
- Addressing any areas of improvement that have been identified
- Liaising with a wide range of key stakeholders
- Identifying root cause of risks within the business
- Addressing root cause of risks
Key Requirements:
- Complaints/Remediation’s experience
- Financial services’ experience
- Organizational skills