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Remediation Officer

  • Location

    Manchester

  • Discipline:

    Compliance

  • Job type:

    Permanent

  • Salary:

    £20,000 - £25,000

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/14481

  • Published:

    6 months ago

Our client is a leading financial services’ business who are currently recruiting for a Remediation Officer. The role will be responsible handling regulated complaints.

Key Responsibilities:

  • Assist in handling and resolving customer dissatisfaction and complaints
  • Make sure complaints are handled within their regulatory timescales
  • Reviewing feedback from clients
  • Addressing any areas of improvement that have been identified
  • Liaising with a wide range of key stakeholders
  • Identifying root cause of risks within the business
  • Addressing root cause of risks

Key Requirements:  

  • Complaints/Remediation’s experience
  • Financial services’ experience
  • Organizational skills