Our client is a leading financial services’ business who are currently recruiting for a Remediation Officer. The role will be responsible handling regulated complaints.

Key Responsibilities:

• Assist in handling and resolving customer dissatisfaction and complaints
• Make sure complaints are handled within their regulatory timescales
• Reviewing feedback from clients
• Addressing any areas of improvement that have been identified
• Liaising with a wide range of key stakeholders
• Identifying root cause of risks within the business
• Addressing root cause of risks

Key Requirements:  

• Complaints/Remediation’s experience
• Financial services’ experience
• Organizational skills