Quality Team Leader
-
Location
Watford
-
Discipline:
-
Job type:
-
Salary:
£33,500 pa
-
Consultant:
#
-
Email:
lwaddock@merje.com
-
Job ref:
LW/15474
-
Published:
almost 2 years ago
-
Startdate:
A.S.A.P
Hours: Mon – Thu 9am – 5.30pm and Fri 9am – 5pm
Start Date: ASAP!
The Role:
This is an exciting opportunity for an experienced Quality Team Leader.
- You will lead and develop the Quality Analysts Team, drive operating efficiencies, manage the quality framework for all teams in Customer Ops & lead the Quality Accreditation program.
- Deliver team KPI’s and consistently deliver great consumer/retailer experience in all channels as part of the overall Customer Ops strategy.
Skills:
- At least 2 years experience as a Quality Analyst Team Lead in a multi-skilled call centre.
- Creative and high energy leadership with a proven track record in inspiring others to deliver their best in their roles.
- Ability to produce high quality output which adheres to brand integrity as well as meet predetermined metrics.
- Able to work with other teams and facilitate a harmonious working process.
- Experience of using consumer feedback and other data sources to identify risks or improvements, evaluate customer engagement and recognise opportunities to shape conversation and increase positivity towards the brand.
Benefits:
26 days holiday
Generous pension scheme
50% off gym membership
Social events
Keywords: Team leader, call centre