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Quality Assurance Officer

  • Location

    Cheshire East

  • Discipline:

    Compliance

  • Job type:

    Permanent

  • Salary:

    £20,000 - £25,000

  • Consultant:

    Jake Kelly

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/14098

  • Published:

    20 days ago

Our client is a leading and reputable lending firm who are currently recruiting for a Quality Assurance Officer. The role will be responsible for maintaining high quality standards across the business.

Key Responsibilities:

  • Monitoring calls and administrative functions to ensure best practice is adhered to and track employee’s performance
  • Assist with the development and improvement of call monitoring formats and quality standards
  • Maintain databases and spreadsheets, providing data to managers/team leaders as required
  • Support the business areas by providing feedback/training

Key Requirements:        

  • Experience of working within quality assurance
  • Experience within financial services
  • Strong attention to detail skills