Quality Assurance Officer
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Location
Cheshire East
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Discipline:
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Job type:
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Salary:
£20,000 - £25,000
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Email:
jkelly@merje.com
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Job ref:
JK/14098
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Published:
almost 3 years ago
Our client is a leading and reputable lending firm who are currently recruiting for a Quality Assurance Officer. The role will be responsible for maintaining high quality standards across the business.
Key Responsibilities:
- Monitoring calls and administrative functions to ensure best practice is adhered to and track employee’s performance
- Assist with the development and improvement of call monitoring formats and quality standards
- Maintain databases and spreadsheets, providing data to managers/team leaders as required
- Support the business areas by providing feedback/training
Key Requirements:
- Experience of working within quality assurance
- Experience within financial services
- Strong attention to detail skills