Quality Assurance Officer

  • Location

    Cheshire East

  • Discipline:


  • Job type:


  • Salary:

    £20,000 - £25,000

  • Email:


  • Job ref:


  • Published:

    almost 3 years ago

Our client is a leading and reputable lending firm who are currently recruiting for a Quality Assurance Officer. The role will be responsible for maintaining high quality standards across the business.

Key Responsibilities:

  • Monitoring calls and administrative functions to ensure best practice is adhered to and track employee’s performance
  • Assist with the development and improvement of call monitoring formats and quality standards
  • Maintain databases and spreadsheets, providing data to managers/team leaders as required
  • Support the business areas by providing feedback/training

Key Requirements:        

  • Experience of working within quality assurance
  • Experience within financial services
  • Strong attention to detail skills