Our client is a leading and reputable lending firm who are currently recruiting for a Quality Assurance Officer. The role will be responsible for maintaining high quality standards across the business.

Key Responsibilities:

• Monitoring calls and administrative functions to ensure best practice is adhered to and track employee’s performance
• Assist with the development and improvement of call monitoring formats and quality standards
• Maintain databases and spreadsheets, providing data to managers/team leaders as required
• Support the business areas by providing feedback/training

Key Requirements:        

• Experience of working within quality assurance
• Experience within financial services
• Strong attention to detail skills