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Quality Assurance Officer (Home/Field based)

  • Location: Birmingham
  • Salary: up to £38,000 + car allowance + benefits per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Compliance
  • Contact: Paul Sherlock
  • Expiry Date: 08 August 2022
  • Job Ref: PS/19294

​Our client is a highly regarded business that due to growth and success are looking to recruit a number of new positions. The opportunity has arisen to join the firm in the role of Quality Assurance Officer. This is a pivotal role, supporting the Risk & Compliance Director in developing and maintaining a strong second line of defence through the highest levels of Quality assurance.

Key Responsibilities:

• The Quality Monitoring Officer will proactively monitor, from the independence of the 2nd line of defence, the application of the Pre-Need Training and Competency (T+C) Scheme and the corresponding results for a specific Region of the Network.

• This monitoring will support business leadership in driving compliant business outcomes, and maintaining accurate records, whilst ensuring that customers do not suffer any harm/detriment during their interactions with the business.

• Direct live access to the Complaints data and 100% of all complaints reviewed by QA for competence errors, discussed with the 1st line Commercial Manager weekly

• Review of Vulnerable customer data and discussion with Commercial Manager about findings.

• Quarterly review of 14 Training & Competency Managers PDPs, random samples of Consultants PDPs, training material assessments as well as checking the Commercial Manager's procedures during 121s

• Review the systems controls and measurements in a constant improvement ideology

The Ideal Candidate:

• Experience of working in a Quality Assurance role with strong commercial awareness.

• Exposure to working within a regulated or financial services environment within the UK and knowledge of FCA regulations is advantageous but not essential.

• Excellent communication and stakeholder engagement skills and the ability to collaborate with all levels of a business effectively.