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Inbound Sales Advisor

  • Location

    Altrincham

  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Salary:

    £27,000 OTE £60,000

  • Consultant:

    Lucy Waddock

  • Email:

    lwaddock@merje.com

  • Job ref:

    LW/16233

  • Published:

    7 days ago

Based in Sale

 

Job Purpose: 

This is an amazing opportunity for an experienced telesales advisor to join an established team responsible for selling a range of protection insurance products. You will establish customer needs and sell suitable products to meet those needs ensuring the right customer outcome is achieved.

 

Responsibilities: 

·         To convert client enquiries to policies for prospective clients over the phone

·         To generate business equal to or in excess of monthly target

·         To provide every client with an exceptional customer service level and ensure TCF and best customer outcome is achieved

·         To use all data to maximise sales

·         To provide the client with the best possible advice

·         To ensure the client provides all relevant documentation and is chased up for this where required

·         To work and administer workflows, diaries and chase calls within required timescales

·         To ensure maximum revenue is collected by the business

·         To deal with all clients in a positive and professional manner

·         To give feedback / ideas on how processes can be improved / made more efficient

·         To act in a professional manner and deliver excellent customer service at all times

·         Deal with any client queries as required

·         To ensure computer records are kept up to date

·         To undertake any other duties that fall within the scope of this job

 

Skills: 

·         Highly driven

·         2 years’ experience within Financial Services

·         Quick thinking

·         Dedicated

·         Strong people skills

·         Pro-active

·         Thinks ‘outside the box’ to service clients and achieve targets

·         Highly customer focused

·         Self-motivated

·         Ability to work towards and exceed targets

·         Excellent Communicator

·         Ability to work under own initiative or as part of a team