Have you handled subsidence claims?
Are you experiencedin writing technical reports?
Your New Role:
Responsible for handling property claims, ensuring that claims are always handled in line with service delivery and company and client requirements and ensuring that:
technical decisions are undertaken accurately and effectively in respect of policy liability
legislative and property damage industry best practice and protocols are met.
quantum decisions and negotiations are concluded accurately
Responsibilities:
Proactively handle claims from claim notification through to settlement
Liaise with clients, policyholders and contractors to gather information, provide updates and manage expectations to ensure a smooth customer journey
Ensure the prompt appointment of relevant network contractors to each claim
Provide complete and accurate information to contractors to enable them to respond in line with our requirements
Demonstrate empathy and understanding when liaising with policyholders
Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
Endeavour to constantly improve processes and procedures
Act as a contributing member of the team and undertake such other duties as reasonably required
Ensure all claims are handled within the appropriate timescales & in accordance with client KPI's and SLA's
Gather and process information to support the effective assessment of claims
Ensure any technical referrals required contain all relevant information and recommendations
Use knowledge to review and interpret site specific data, information and images to make decisions on policy liability, approve estimates and scopes of work, repudiate claims, amend scopes of work and challenge contractors reports and estimates
Work with contractors to find the most effective solutions to practical property damage issues
Create accurate and presentable reports for submission to insurers for consideration of policy liability
Liaise with contractors in respect of best methods of scheduling and completing works on site
Update and maintain industry knowledge for practical application
Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
Ensure full compliance with all relevant regulation and legislation, including, but not limited to, Data Protection law, Health and Safety legislation and FCA regulations.
Essential Knowledge and Skills required:
Knowledge of insurance claims
Strong working knowledge of relevant legislation, insurance industry best practice and protocols relating to property damage claims
Strong interpersonal skills and able to communicate, both verbal and written at all levels within the organisation
Capable of working under own initiative and without supervision
Numerate and methodical with a keen eye for detail
A proactive self-starter and demonstrate a can-do attitude
Strong organisational skills and the ability to work to tight deadlines and schedules
Competent in the use of Microsoft Office i.e. Word, Excel and Outlook
Cert CII qualified or equivalent is desirable
Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.