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Project Manager Change Manager

  • Location: Southwark
  • Salary: 55000 per year
  • Job Type:Permanent

Posted 3 days ago

The Client

Our client provides global payment services through its global network and digital solutions. With over 250,000 pickup locations, and a global team of 1000 people that currently support 15 million (and growing) worldwide transactions each year.

Purpose of role:

To deliver complex projects aligned to the groups long-term strategic vision, using the agreed governance framework. You will work with project teams and stakeholders (both internal and external) as per the project demand.

Role details:

● Deliver complex to achieve the company's long-term objectives. This will include liaising with Global teams within the business, including IT & Digital functions.

● Complete monthly project status reviews, including escalating decisions or risks for leadership attention.

● Act as a Change Management ambassador. Supporting people in the business with Governance Framework and driving good practice.

● Contribute to the ongoing governance framework development, identifying ways to improve the way we work.

● Support stakeholders in capturing requirements and defining scope. Ensuring that through all stages of the project the scope is correctly managed and adhered to.

● Develop the Project Business Case with the Project Champion. Ensuring consideration is given to benefits and cost of delivery.

● Being clear on project roles and responsibilities for the successful delivery of workstream(s)

● Work with your finance business partner to ensure financials are tracked. Identifying changes outside of tolerance and escalating these to leadership.

● Facilitate weekly project level meetings with your business leads, track actions and progress vs plan.

● Work with business leads to develop a detailed project plan, which you will then use to track progress. When slippage is identified you will address this with the relevant stakeholders and coordinate mitigation activities.

● Manage stakeholder expectations throughout the project.

● Manage project quality assurance activities.

● Ensure Change Requests are documented and approved in accordance with the Governance Framework.

● Manage resource plan(s), mitigating any potential resource conflicts including third-party vendors. Escalate any personnel issues to upper management in a timely fashion

● Monitor project risks/issues, ensuring these are captured in the central tracker. Ensure mitigation plans are in place and have assigned owners.

● Obtain final project acceptance

● Plan Business Readiness of delivery, including consideration for the Target Operating Model upon Project Completion.

● Work with Project Champion and Exec Owner to ensure owners for benefits realization are in place post project closure, where applicable.

● Formally close projects or change requests, according to the governance framework.

Person Specification

● Ability to coach and support junior members of the team.

● Demonstrable leadership skills, a strong delivery focus, and a willingness to confront issues, and find solutions

● Actively enjoys working with people from different cultures and languages

● A self-starter, who works well independently and gets things done, completer finisher

● Collaborative in approach, who engages with peers, and others alike.

● Proactive in identifying and resolving issues.

● Fluency in English is essential. Ability to speak a second language would be advantageous.


● 3+ years of Project Management experience. Project Management or Scrum Professional Qualification(s).

● Experience in payment processing or financial services is desirable.

● Proven ability to perform effectively in delivering complex projects. Experience in IT delivery and new product launches.

● Experience in delivering projects across different teams working to a mix of Agile Scrum, Iterative, and Waterfall methodologies

● Proficient in MS Excel (or similar) and collaboration tools such as JIRA or Monday

● Analytical, good problem-solver, and strong critical thinking skills

● Ability to chair meetings with multiple stakeholders, ensuring all parties have an opportunity to provide input and feel their contribution is valued. This includes meetings held remotely.

● Able to effectively articulate and present technical / process information and risks to non-technical users and business sponsors

● Enjoys building positive relationships with users, key business stakeholders, and IT teams

● Ability to update senior stakeholders, adapting presentations to the correct level of detail.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.