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Product Manager

  • Location: Leeds
  • Salary: £60,000 per year
  • Job Type:Permanent

Posted almost 2 years ago

  • Sector: Customer Contact
  • Contact: Natasha Copitch
  • Expiry Date: 19 June 2022
  • Job Ref: NC/19081

My client is looking for a Product Manager to have direct responsibility for the development of one of the main partnership product. This includes the strategic development of new features to improve customer experiences across all elements of the Product suite and as well as the launches of innovative new card products.

Responsibility:

• Implement customer and market research for our card products to establish an effective optimisation roadmap

• Design, agree, build, and analyse improvements to customer experience, product and proposition for the Card propositions.

• Sharing product knowledge with the business, including market and customer experience insight.

• Set up, lead and work through internal cross-functional teams to ensure world class delivery of product features.

• Directly working with Retailers to develop launch and manage new product customer journeys and product propositions.

• Engaging with senior stakeholders to present innovations, customer insight, feature development progress.

Skills and Experience:

• Product Development experience with evidence of bringing innovative product features to market, meeting business case expectations.

• Robust understanding of digital customer experience (and optimisation) covering new customer acquisition, spending, servicing.

• Product Management experience in Customer Credit product set (Credit Cards, Loans, POS).

• Business case development, analytic skills, monitoring and analysing product performance.

• A strong background in building and managing third party relationships. Strategic relationship management abilities will be essential for the success of this role.

• Excellent interpersonal skills - oral/written communication, collaboration & influencing skills

• Ability to influence and lead at all levels of the business

• Entrepreneurial and a problem solver, strong command of numbers and analytics

• Good organisation and planning skills

• Enjoys working in a fast paced environment

• Maintains high standards of personal integrity whilst respecting diverse viewpoints

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.