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Payments & Fraud Agent

  • Location

    Surrey

  • Discipline:

    Financial Crime & Fraud

  • Job type:

    Permanent

  • Salary:

    Up to £30,000 pa

  • Consultant:

    Jake Kelly

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/15963

  • Published:

    23 days ago

This role will report directly to the Fraud & Risk Manager. In this position you will be responsible for the monitoring of customer’s deposits, identifying and checking fraudulent activities and ensuring all player winnings are paid in a timely manner whilst ensuring that the company retains its ability to transact freely and efficiently with our customers. There is also a strong sense of responsibility to protect the company and the stakeholders from inherent risk caused by fraud and error.

Key responsibilities include:

  • Check and process online withdrawals in a fast and efficient manner
  • Monitor customer deposits and withdrawals for fraudulent activity
  • Review customers’ accounts that have shown as an IP mismatch
  • Utilise PSP back office systems to trace and credit missing transactions
  • Liaise with external payments teams to resolve any pending issues
  • Request, validate and approve KYC/CDD/EDD
  • Review and determine if a customer’s account is a PEP or should be sanctioned
  • Chargebacks, review, report and advise if it should be disputed.
  • Actively follow industry news and trends
  • Provide 2nd line support Customer Service, Responsible Gaming and Finance Department
  • Assist the Fraud & Risk Manager as required

The Person:

  • Flexible and willing to work shifts
  • Self-motivated individual
  • Flexible and willing to work shifts

Qualifications/Key Skills:

Essential:

  • Previous online gaming work experience
  • Excellent attention to detail and a high level of accuracy
  • High proficiency of English (written and spoken)
  • Excellent computer literacy
  • Clear thinking/analytical and problem-solving mind set
  • Able to work in a high-volume work environment

Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.