Payment Operations Service Officer

Duration:                             Temporary minimum 3 month rolling contract

Hours:                                   Rota:  8am - 8pm  Monday –Saturday

Industry:                              Banking

Job Description:

Exciting opportunities exist within our Payments Operations team right now.

If you’re passionate about providing really great service and willing to do what it takes to make our customers happy, please read on.


The Role:

  • Providing an excellent customer service, putting the customer at the heart of all you do
  • Delivering a ‘right first time’ service
  • Ensuring incoming and outgoing payments are processed, checked and verified accurately and efficiently
  • Identifying opportunities and developing proposals for improvements to systems, productivity and processes
  • Liaising with external bodies, including other financial institutions
  • Providing internal and external customers with a high-quality service
  • Providing problem investigations and query resolution for internal and external customers across a range of complex payments systems where in-depth understanding of the system is required
  • Working at all times in the interest of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management
  • Assist in the reconciliation of a number of impersonal accounts with good attention to detail
  • Creating and maintaining procedures and SOP’s to ensure service level agreements for a number of payments systems
  • Step up in the absences of the flow leader to work out capacity and delegate workload within the team

We need you to have…

  • Ability to adapt to new procedures and working methods
  • Ability to deliver a high output of accurate work
  • Ability to take on responsibility and accountability
  • Excellent communication and listening skills; ability to listen, understand and respond professionally
  • Detail oriented; ability to work to a high degree of accuracy, ensuring you always get the basics right
  • Sounds decision making and critical thinking
  • Highly enthusiastic and motivated team player
  • Proven interpersonal skills, providing an excellent standard of internal and external customer service
  • Well organised
  • Flexible

We would like you to have

  • Polite telephone manner
  • Analytical approach
  • Relevant banking experience
  • Knowledge of the services and systems across Payments Operations
  • Working knowledge of Microsoft Office applications

What’s available?

  • 25 days holiday plus you can buy more
  • Private Medical Insurance
  • Total Pension! Enabling you to save a regular amount towards your retirement
  • Income Protection and Life Assurance

Wellness Account is an on demand fully flexible benefit which you control. This benefit provides reimbursement