Do you love sales and speaking to customer to help them find the product they need?
Have you worked in sales in a highly regulatory environment?
You might be the just the person we are looking for!
As a telesales executive you will reporting to the Sales Manager and you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem solve and ensure an accurate, efficient, and smooth sales process. No cold calling involved in this role, and you will be given an opportunity to earn 50K plus yearly.
We offer fantastic working hours to allow a positive work life balance – no weekend working!
Key Responsibilities:
• Respond to all customer enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution.
• Achieve sales targets pre-determined by management.
• Communicate regularly with members.
• Provide a customer service excellence.
• Overcome objections and build successful relationships.
• Achieve / exceed set productivity and quality standards.
• Update in-house systems SalesForce.
• Adhere to regulatory targets within our territorial limits.
• Sell with integrity and treat customers fairly.
• Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues.
• Maintain accurate records and files as required.
• Actively support other team members and the achievement of team objectives.
• Identify potential process improvements and make recommendations.
• To carry out other ad hoc tasks as required to meet business needs.
Skills/Experience:
• Strong customer focus with ability to identify and solve problems.
• Proven track record in Sales.
• Excellent interpersonal skills and team player.
• Good verbal and written communication.
• Ability to exercise judgement.
• Ability to organise, prioritise and manage workflow.
• Basic system navigation and Microsoft application skills.
• Regulatory awareness.
• Proven track record in telemarketing insurance sales inbound and outbound, ideally in a non-advised sales process.
• 1 – 2 years’ experience in health industry, insurance background or outbound sales background in preferred but not essential.
In return you will be rewarded with an attractive salary that is reviewed yearly, in-depth training, monthly paid bonus for achieving KPI’s, also a yearly company performance bonus, life insurance, private health/dentalcare, excellent pension plan, daily allowance to help cover food/travel costs, modern offices, and much more….
But one of the biggest attractions is they pride themselves on internal development and promotion.
We have start dates approaching soon!