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Outbound Sales Manager

  • Location

    Gloucestershire

  • Discipline:

    Customer Contact

  • Job type:

    Permanent

  • Salary:

    £45,000 - £55,000

  • Consultant:

    Natasha Copitch

  • Email:

    ncopitch@merje.com

  • Job ref:

    17203

  • Published:

    17 days ago

My client is looking for an outbound sales manager to deliver business growth results both in New Business and Renewals through a high impact Outbound team and enhanced dialler tooling whilst ensuring that customers receive an efficient, compliant and high valued service both in advised and no advised sales frame-works.

 

Responsibilities

  • Ensure a compliant customer centric culture is embedded with the department whereby colleagues understand and carry out their regulatory responsibilities.
  • Direct line management of blended sales and service outbound campaigns, processes and implementation of improved approaches supported by enhanced dialler capability.
  • Understand the importance of data enriched campaigns with a view to improve both efficiency levels and outbound dialling results.
  • Creation of plans and schedules in order to accomplish business and team targets alongside ensuring all tasks and customer’s needs are being met.
  • Cooperation with the customer contact centre and provision of advice in sales related feedback alongside ensuring all customer journeys are seamless.
  • Create a sale through service culture to improve overall capability and performance
  • Recruit and develop a strong, high performing team providing effective talent, succession planning and performance management.
  • Lead and implement change programmes to achieve commitment and ownership to future organisational development.
  • To ensure that the team adhere to company and FCA procedures
  • Ensure team leaders are experts, knowledgeable and professional so as to ensure a fair and highly valued service is delivered.
  • Influence and actively participate in the formulation of strategy, policy and procedures and budgets.
  • To be an expert in the all dialler driven campaigns working with internal stakeholders to deliver results as well as offshore suppliers, partners and brokers.  
  • To implement a culture of continuous improvement within the team to ensure any barriers to excellent customer experience are flagged.

 

Qualifications, Skills & Experience

 

  • Ideally qualified to a 2:1 standard (or above) or significant workplace experience in an operational management role.
  • At least 5 years’ experience in a financial services organisation or customer environment.
  • Proven track record in sales/customer services/claims/target focussed outbound contact centre environments.
  • Foundation Insurance Test (FIT)
  • Appropriate knowledge of relevant legislation
  • Market, risk and business awareness
  • Good knowledge of people management practices and procedures
  • Knowledge of budget processes
  • High degree of knowledge of products, procedures and services.
  • Awareness to technical standards