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Outbound Sales Advisor (No Cold-Calling)

  • Location

    Manchester

  • Discipline:

    Customer Contact, MERJE Front-Line Talent

  • Job type:

    Permanent

  • Salary:

    £20k plus realistic commission (uncapped, should make at least £30k in first year)

  • Consultant:

    #

  • Email:

    lwaddock@merje.com

  • Job ref:

    LW/16712L

  • Published:

    about 2 months ago

Location:             South Manchester

Salary:                  £20k plus realistic commission (uncapped, should make at least £30k in first year)

Hours:                  5 days out of 7 including every other weekend and some evenings

Start Date:          ASAP!

 

Are you looking to work in a family run business?

Do you love providing an excellent customer service to gain a sale?

Have you got all the behaviours of a great customer service / sales advisor?

Do you have experience of working with / selling cars?

 

If you answered “yes” to the above questions, then please read on for a sales role based in South Manchester. Don’t miss out on this amazing new opportunity!

 

The Role:

This sales job is 100% phone based, helping customers to find a car that suits their needs. You will be responding to warm leads that have come in from various channels, so there is absolutely no cold-calling involved in this sales job.

Essential Experience / Knowledge:

  • We are looking for dedicated and reliable individuals, no job hoppers please!
  • Must have some experience of working with cars
  • Good work ethics are an essential part of this role

Key Tasks:

  • Make outbound calls to customers who have enquired about purchasing a car
  • Go through a structured fact-find with the customer
  • Build an excellent customer relationship
  • Help the customer decide which car is best for their needs
  • Offer an informative and laid back service
  • Input details accurately in the in-house system

Key Performance Indicators:

  • Consistently achieve and occasionally exceed all call handling/productivity and personal KPI’s
  • Keep within agreed absence levels
  • Maintain excellent punctuality

Work Standards:                                                                                                                                                                                                                                                                                          

  • An excellent telephone manner when dealing with both internal and external customers
  • A soft approach when dealing with sales
  • Possess excellent keyboard skills
  • Reach and maintain your potential through continuous development
  • Observe and work within company and industry guidelines (DPA, Company Information Policies etc.)

 

Keywords: customer service advisor, customer service adviser, inbound, customer service, call centre, inbound sales, outbound, contact centre, inbound customer service, car sales, dealerships, outbound sales, telesales, B2C, B2B,