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Operational Support Advisor

  • Location: York
  • Salary: £19,500 per year
  • Job Type:Permanent

Posted 15 days ago

  • Sector: Front-Line Talent
  • Contact: Joanne Sanderson
  • Expiry Date: 16 August 2022
  • Job Ref: JS/19399

Monday to Friday, 9am - 5pm / 37.5 hours per week

Part time hours will also be considered – 3 full working days / 7.5 hours per week

12-month fixed term contract

Do you want a career within a business that is not driven by profit, but by providing excellent service?

A career within a business that is sustained by a genuine community, with everyone coming together to support each other. A career with an amazing history and a bright future?

We are searching for an Operational Support Advisor, to join an outstanding business.

Operational Support Role:

This role is integral to providing the level of customer service members

expect. You will effectively and accurately process a wide range of correspondence from members, assess medical referrals, authorise invoice payments and action membership adjustments and payments.

You will also be speaking with members over the telephone, so a confident phone manner is essential.

What we are looking for:

•Previous administration experience is essential

•Strong customer service skills

•Proactive / Forward thinking

•Ability to adapt to different situations

•Enthusiastic, passionate, and positive

•Self-motivated and resilient

•Good keyboard and professional letter writing skills

•Ability to work to a high level of accuracy, to deadlines and under pressure

•Good working knowledge of Microsoft Word and Excel

Operational Support Advisor Benefits:

•Free health and wellbeing cash plan, covering dentistry and optician fees

•Access to savings at high street retailers

•Free onsite car parking

•Up to 35 days holiday including bank holidays, with the option to buy and sell annual leave

•Pension with up to 10% employer contributions

•Excellent training and development

•Cycle to work scheme

•Opportunities to give back to the community through volunteering

•Free onsite gym

•Employee engagement events

Full induction and training will be provided so that you have thorough understanding and knowledge of the business and the role.

There is a requirement to attend the 2 weeks’ training Monday to Friday (9am-5pm office based), and you must be available for the whole period.

If you are hardworking, confident and thrive off a challenge, we want to hear from you.

Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact MERJE directly.