My client is looking for an operational excellence to join the team to work collaboratively with others to identify and deliver operational process and system improvements with tangible benefits for colleagues, customers, brokers and other third party stakeholders within the mortgage area.

Responsibilities:

•Operational Excellence & Continuous Improvement: re-engineer processes within the mortgage area to drive efficiency and productivity, and the quality of service for customers and the Society’s intermediary partners.

•Quality Assurance: Ensure that quality and service standards are being adhered to through regular quality assurance checks, feeding back appropriately via the mortgage management team.

Skills & Experience:

-A Levels or Level 3 equivalent (BTEC, Diploma)

-Intermediate to Advanced IT Skills in MS Office.

-At least 5 years working/managing within a mortgage operational department.

-Knowledge of SOPRA MSS/Activate system preferred but not essential

-Appropriate level of data protection, security awareness and confidentiality awareness.

-Demonstrable experience of project management and/or involvement in project activity – Lean, Six Sigma or other similar methodology preferred.

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Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

If you would like this job advertisement in an alternative format, please contact MERJE directly on 0161 883 2740.

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