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We believe that the claims experience can be so much better in the insurance industry! So, our mission is to deliver the most efficient claims experience possible to our customers.

We are seeking an experienced Team Manager who will relish the challenge of working with our Head of Claims to on-board, train and coach members of our first in-house claims team.

Working in a start-up means that you have to be adaptable and are excited by the prospect of moving fast. This is an opportunity to collaborate with engineers, product managers, designers, underwriters and our operations team to set us up for success. Building strong working relationships is important, we deliver excellent customer service 24/7, 365 days a year.

Your Role

• Managing the day-to-day operations of a fast growing team of claims handlers

• Supporting, monitoring and reviewing motor claims processed in house or by our third-party provider

• Reviewing claims processes and recommending changes.

• Conducting QA audits

• Supporting on technical claims matters

• Managing and coaching claims team members, and supporting them in the development of their knowledge and skills

• Working with others across the business to set up and maintain performance reporting/metrics

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About You

• Experience and understanding in the following areas:

• How insurance policies are sold and distributed, and contracts formed and applied

• How motor claims can occur and are registered

• Understanding motor claims liability

• Experience of negotiating claims and payment processes

• Understanding of insurers' exposure to third party liability claims, and broad understanding of relevant defendant case law and legal principles

• Experience managing or coaching a team

• Desirable: CII qualifications

This role is London based and offers an opportunity for hybrid working

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