Work from Home Opportunity
To deliver monthly cash targets through effective resolution of motor claims
•To investigate causes of non -payment delays and resolve promptly
•To review case history of assigned claims, liaising with internal departments as
needed to establish status.
•To update the BackOffice system with accurate clear records of discussions, next steps and time frames,
•To review file, location and road layout of accident, speaking with client and
•Consulting with Team Leader when liability is disputed
•To produce a chronology of events through liaising with Repairers and Insurers if hire period is disputed, making recommendations re next step to Team Leader.
•To reinforce payment criteria set out by ABI (Association of British Insurers) if vehicle rate or penalty for late payment charge is disputed.
•Push for commitment from third party Insurer for payment and making recommendations to Team Leader when litigation should commence.
•Agree all under recoveries with Margin Protection Team.
•Observing and complying with GDPR.
•To achieve objectives and targets set.
High-volume business to business debt collection experience within a fast-paced target driven environment ideally within a similar environment.
Excellent verbal and written communication skills, persuasive and assertive with demonstrable negation skills
The ability to prioritise, recognising importance and urgency and work to tight deadlines. Results driven with the ability to work under pressure
Competent with using MS Office.
Knowledge of the ABI, GTA (General Terms of Agreement) would be advantageous