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Motor Claims Handler FNOL

  • Location: Manchester
  • Salary: c £22,000 pa per year
  • Job Type:Permanent

Posted 13 days ago

  • Sector: Claims & Insurance
  • Contact: Michael Jackson
  • Expiry Date: 05 June 2022
  • Job Ref: MJ/18648

Are you looking for a new career in a fast-paced but rewarding workplace? If so, we are wanting to hear from you.

We are looking for Motor Claims Handlers to join our busy team. The role is phone based, dealing with inbound and outbound calls from customers and suppliers. You will be responsible for guiding the policy holder through the claims process, providing the required services and assistance to get them back on the road or their claim settled efficiently.

A Comforting and empathetic approach to dealing with potential claimants will be needed, understanding that post accident is a traumatic time.

The role will be home working based with the option to attend the office for initial training and for team days. All equipment and full training will be provided

Ideally, we're looking for people with the following knowledge, skills and experience:

•Motor claims handling experience

•Excellent customer services skills both verbally and written

•Ability to answer queries and solve service issues

•Experience of working within a regulated financial services environment

•Accurately assess indemnity

•Identify fraud concerns

•Identify large loss and understand delegated authority considerations

•Ability to follow systems and processes

Key responsibilities:

•Ownership of the first party claim, from the initial report up to the closure of all first party heads of loss and any recoveries

•Making accurate and fair liability decisions

•Obtaining version of events and supporting documents

•Ensuring fair customer outcomes

If you think this sounds like you then please get in touch, we'd love to hear from you.