25,000-28,000 DOE
35 Hours Monday-Friday 9-5 (some flexibility)
Hybrid after 6 months - 3 days office based
We have a fantastic opportunity for an experienced Motor Claims Handler to join a forward thinking and supportive team. As a Motor Claims Handler, you'll be an essential member of the team helping our customers over the phone, by handling their queries.
What you'll be doing
- Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions
Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement.
Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.
Your Profile
- Experience in Motor Trade Claims up £100K is essential.
Motor Trade Property claims experience preferable but not essential.
We also need you to have handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
Sound negotiation skills and use of tactics in managing claims
We'll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
You'll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
You're a great listener, confident communicating over the phone and using computers.
Passionate about working as part of a collaborative team.
Benefits
- Annual Bonus
Contribution Pension - minimum 3%, up to 9%. Our clients pay 3% on top of that
Life cover is 4 x base salary if not in the pension scheme, 10 x if in the pension scheme
PMI Discounts
Access to free private GP appointments
Annual leave 25 days
Mat leave - 16 weeks full pay
Pat leave 4 weeks full pay
AXA products discount
Nuffield gym discounts
EE discounts