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Motor Claims Handler

Posted about 1 year ago

  • Sector: Front-Line Talent
  • Contact: Sally Brearley
  • Contact Email: sbrearley@merje.com
  • Contact Phone: 0161 883 2755
  • Expiry Date: 18 April 2023
  • Job Ref: 10079/SBR

25000-28000 DOE
35 Hours Monday-Friday 9-5 (some flexibility)
Hybrid after 6 months – 3 days office based


We have a fantastic opportunity for an experienced Motor Claims Handler to join a forward thinking and supportive team. As a Motor Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.

What you’ll be doing:

  • Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
  • Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions
  • Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement
  • Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results


Your Profile

 

  • Experience in Motor Trade Claims up £100K is essential.
  • Motor Trade or Property claims experience preferable but not essential.
  • We also need you to have handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
  • Sound negotiation skills and use of tactics in managing claims
  • We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
  • You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
  • You’re a great listener, confident communicating over the phone and using computers.
  • Passionate about working as part of a collaborative team.


Benefits

  • Annual Bonus
  • Contribution Pension – minimum 3%, up to 9%. The employer pays 3% on top of that
  • Life cover is 4 x base salary if not in the pension scheme, 10 x if in the pension scheme
  • PMI Discounts
  • Access to free private GP appointments
  • Annual leave 25 days (this can be increased to 43 days per year - PLUS bank holidays - just ask us and we'll explain more!)
  • Mat leave – 16 weeks full pay
  • Pat leave 4 weeks full pay
  • Nuffield gym discounts
  • EE discounts

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