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Motor Claims Hander

Posted 7 days ago

  • Sector: Front-Line Talent
  • Contact: Lucy Waddock
  • Contact Email:
  • Contact Phone: 0161 883 2740
  • Expiry Date: 18 April 2023
  • Job Ref: LW/10079

Motor Claims Handler

£25000-28000 DOE

35 Hours Monday-Friday 9-5 (some flexibility)

Hybrid after 6 months – 3 days office based

We have a fantastic opportunity for an experienced Motor Claims Handler to join a forward thinking and supportive team. As a Motor Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.

What you’ll be doing

  • Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
  • Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions
  • Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement.
  • Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.

Your Profile

  • Experience in Motor Trade Claims up £100K is essential.
  • Motor Trade Property claims experience preferable but not essential.
  • We also need you to have handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
  • Sound negotiation skills and use of tactics in managing claims
  • We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
  • You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
  • You’re a great listener, confident communicating over the phone and using computers.
  • Passionate about working as part of a collaborative team.


  • Annual Bonus
  • Contribution Pension – minimum 3%, up to 9%. Our clients pay 3% on top of that
  • Life cover is 4 x base salary if not in the pension scheme, 10 x if in the pension scheme
  • PMI Discounts
  • Access to free private GP appointments
  • Annual leave 25 days
  • Mat leave – 16 weeks full pay
  • Pat leave 4 weeks full pay
  • product discount
  • Nuffield gym discounts
  • EE discounts