Motor Claims Handler
35 Hours Monday-Friday 9-5 (some flexibility)
Hybrid after 6 months – 3 days office based
We have a fantastic opportunity for an experienced Motor Claims Handler to join a forward thinking and supportive team. As a Motor Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.
What you’ll be doing
- Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
- Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions
- Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement.
- Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.
- Experience in Motor Trade Claims up £100K is essential.
- Motor Trade Property claims experience preferable but not essential.
- We also need you to have handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
- Sound negotiation skills and use of tactics in managing claims
- We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
- You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
- You’re a great listener, confident communicating over the phone and using computers.
- Passionate about working as part of a collaborative team.
- Annual Bonus
- Contribution Pension – minimum 3%, up to 9%. Our clients pay 3% on top of that
- Life cover is 4 x base salary if not in the pension scheme, 10 x if in the pension scheme
- PMI Discounts
- Access to free private GP appointments
- Annual leave 25 days
- Mat leave – 16 weeks full pay
- Pat leave 4 weeks full pay
- product discount
- Nuffield gym discounts
- EE discounts