To deliver monthly pledge and cash targets through effective resolution of motor claims
•To investigate causes of non -payment delays and resolve promptly
•To review case history of assigned claims, liaising with internal departments as
needed to establish status.
•To update the BackOffice system with accurate clear records of discussions had, next steps and time frames,
•To review file, location, and road layout of accident, speaking with client and
witnesses if liability is disputed.
•To produce a chronology of events through liaising with Repairers and Insurers if hire period is disputed, making recommendations re next step to Team Leader.
•To reinforce payment criteria set out by ABI (Association of British Insurers) if vehicle rate or penalty for late payment charge is disputed.
•Push for commitment from third party Insurer for payment and making.
recommendations to Team Leader when litigation should commence.
•Agree all under recoveries with Margin Protection Team
•Demonstrable high-volume business to business debt collection experience within a fast-paced target driven environment ideally within a similar environment.
•Excellent verbal communication skills, persuasive and assertive.
•Demonstrable proven negotiation skills.
•Good written communication skills, capturing a clear logical summary of situations.
•The ability to prioritise, recognising importance and urgency and work to tight
•Competent with using MS Office.
•Knowledge of the ABI, GTA (General Terms of Agreement) would be advantageous Demonstrable experience of achieving against targets
•Adaptable, tenacious self-starter who is results orientated.