Mortgage Helpdesk Advisor

The world is changing and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.

Exciting opportunities exist with our Customer Delivery team right now, if you're passionate about providing really great service, and willing to do what it takes to make our customers happy, please read on...

The role is about:
- Providing an excellent customer service in our Mortgage Services Helpdesk who receive 500-600 calls a day
- Answering a wide range of queries including payment date/amount changes/redemption figures/statements/release of security etc
- Working in a modern and comfortable office where everyone works together to achieve collective goals

It's Essential you have:
- Ability to pay close attention to detail, whilst working in a fast paced environment
- Excellent verbal and written communication skills
- PC Literate with demonstrable administration skills
- Willingness to learn and develop
- Innovative thinker, generating original solutions to problems
- Able to manage a variety of different workloads and processes, at any one given time.
- Strong focus on delivering an exceptional customer experience
- Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work.