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MI Analyst

  • Location

    Manchester

  • Discipline:

    Customer Contact

  • Job type:

    Permanent

  • Salary:

    £32,000

  • Consultant:

    Natasha Copitch

  • Email:

    ncopitch@merje.com

  • Job ref:

    NC/17559

  • Published:

    14 days ago

Job Description: my client is looking for a MI Analyst who will be responsible for designing and compiling daily/weekly/monthly reports as well as managing relevant systems and undertaking other tasks on request as necessary.

Responsibilities

  • Ensure reports are completed within the specified requirements and the agreed SLAs and ensure the requestor understands any limitations.
  • Prioritisation of regular and ad hoc reporting to satisfy external and internal customers.
  • Involvement in regular team/department based tasks ensuring that these are delivered within service standards and are to a high standard, ensuring that a high level of accuracy is maintained at all times.
  • Maintain the integrity of the MI Process with detailed review and data cleansing to ensure all data and reports are accurate, current, complete and consistent.
  • Review processes, suggest and implement improvements and solutions.
  • Provide general advice and analysis to internal business customers and develop overall business knowledge to facilitate this function.
  • To be accountable for the delivery of customer service within the team, ensuring that a high standard is maintained at all times.
  • Provide cover for other members of the team when required.

Skills, knowledge & experience

  • Must have Contact Centre experience
  • Minimum one years’ experience working as an MI Analyst
  • Excellent Data manipulation skills in Advanced Excel, SQL data manipulation experience is preferable.
  • Proven ability to manage volume data tasks and interpret data into insightful reports and associated outputs.
  • Excellent attention to detail
  • Knowledge of Amazon Web Services (AWS), Quick sight and Athena are desirable.