We are proud to be working with a fantastic financial services organisation who a recruiting a number of Mortgage Underwriters. Ideally you will currently be a Mortgage Underwriter, however we will give you all of the training you will need so we would love to hear from people from a variety of backgrounds including; underwriters from other product lines, people who work within a role that sits as part of a mortgage process, for example a mortgage advisor, or just passionate and talented individuals who perform a Customer Service role in a similar FS environment. To be successful in this role you will be able to demonstrate that you have a passion for Customer Service and ensuring Customers are at the heart of what you do.

Your day to day responsibilities will be to:

• Manage a case pipeline through the full application process, ensuring SLA times are consistently met
• Consider mortgage applications, approving in accordance with the Group Lending Policy
• Maintain strong working relationship with our brokers
• Deliver an excellent customer experience by contributing to our mortgage application to offer turnaround times and by increasing overall customer satisfaction.
• Identify and drive forward service improvements within the department to make the way we do business easier and simple. 
• Work closely within a team and to help foster working relationships to share best practice and to contribute to a great people experience.
• Put customers at our heart and at the forefront of all the decisions we make whilst protecting the Societies assets and reputation.
• Work with Intermediary sales teams to deliver agreed KPI’s
• Manage underwriting risk and ensure compliance with all regulatory requirements
• Develop robust rationales for the acceptance or rejection of new business, balancing commercial needs with responsible lending within a regulated environment

We’re looking for Underwriters who have a track record of balancing the needs of customers and intermediaries with responsible lending and the highest levels of ethics and risk tolerance.

Other Knowledge & Skills you’ll need:

• Adaptable, with excellent time management skills
• Excellent communication skills, both verbal and written, with the ability to communicate with a  range of people including Solicitors, Valuers and Mortgage Intermediaries
• Analytical and methodical thinking, with a natural ability to be curious and identify where further information will be required
• Excellent decision making skills with an aptitude for making appropriate lending decisions in a fair and consistent manner.

Ideally you will have an understanding of FCA guidelines such as MCOB and TCF principles and have previous experience of working within a Financial Services environment

Rewards and benefits:

Not only do we provide the opportunity to make a valuable contribution to our business, we want to recognise and reward that contribution. We do this through an excellent benefits package that offers real reward:

• Highly competitive salary
• 24 days holiday plus bank holidays
• Excellent bonus scheme
• Onsite gym
• Free parking
• Supportive and enjoyable working culture
• A flexible working environment
• Money Purchase Pension scheme to which we contribute
• Staff Mortgage facility and Staff Savings Account

Keywords: mortgage, underwriter, financial services, mortgage advisor, mortgage adviser, mortgage process, mortgage admin, mortgage underwriter, loan underwriter, insurance underwriter, insurance, loan,