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Litigation Executive

  • Location: Leeds
  • Salary: £Competitive Salary per year
  • Job Type:Permanent

Posted 21 days ago

  • Sector: Customer Contact
  • Contact: Connor Partridge
  • Expiry Date: 05 February 2023
  • Job Ref: CP/19929

Do you have experience working as a Litigation Executive?

Are you looking to start the new year with a new role?

We are currently recruiting for a Litigation Executive to join a growing business that has doubled in size over the past 12 months.

Successful resolution of litigation claims which have been referred to court or made to the business via executive channels and to work closely with our internal Legal Team, as well as external solicitors, on litigation cases and queries. Using skilful negotiation, alongside a strong business knowledge to investigate and find the accurate and fair outcome for both business and customer.

Escalating through senior management, business policies, processes and behaviours which result in unfair customer outcomes, providing justification for business change and providing face to face feedback where applicable.

In order for us to achieve the above, our Litigation Executive will be required to build relationships with a number of key contacts throughout the business, and at all levels, including senior management, to ensure they navigate disputes that arise promptly and efficiently.

Litigation Executive duties:

· Management of litigation case referrals where a customer has referred matters to the court from beginning to end.

· Responsible for gathering information to support the court case, liaising with external partners (including CMCs), offering solutions and providing a timeline of events ensuring all information provided is accurate.

· Responsible for reviewing and ensuring accuracy of Defences and witness statements and ensuring the Statement of Truth submitted to court to the court to defend claims made is factually correct.

· Managing completion of court settlements and ensures legalities are completed correctly.

· Liaising with the Court and external partners in support of agreeing out of court settlements with the claimants.

· Negotiating directly with litigants in person to come to an outcome that is right for the customer and the business.

· Reviewing key documentation, such as witness statements and defences. Therefore requires a key eye for detail, grammar and punctuation, as well as an in-depth knowledge of the litigation claim.

· Assume responsibility for daily management of all claims. Management of a high case load, ensuring multiple deadlines are met. Strong organisational skills are essential.

· Building relationships with key stakeholders and external solicitors.

· Strong GDPR awareness to ensure that documentation is protected when being sent to external clients and businesses.

· Forward planning awareness and fast yet carefully considered decision making for outstanding circumstances. Must be able to take initiative.

· Responsible for managing and drafting responses to letters before action received from CMCs.

· Solid understanding of the small claims court process.

· Excellent drafting skills as required to draft documents for each stage of the small claims process, including drafting and filing Acknowledgment of Services and reviewing disclosure lists.

· Awareness of developments and high profile cases in respect of PPI claims and awareness of risks such as new legislation or rulings that could affect litigation.

· Preparing litigation data reports and monthly updates for senior management.

Litigation Executive benefits:

•34 days holiday + 5 additional days can be purchased

•Unrivalled pension contribution

•Excellent opportunity for progression

•Free parking

•Hybrid working available (equipment provided)

•Annual bonus

•Paid training

•Healthcare plan

•Store discounts

•Free breakfast and dinner

Interested in this Litigation Executive role?