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KYC Team Leader

  • Location: United Kingdom
  • Salary: £28,000 - £35,000 per year
  • Job Type:Permanent

Posted 3 months ago

  • Sector: Financial Crime & Fraud
  • Contact: Sam Anderson
  • Contact Email:
  • Expiry Date: 05 August 2021
  • Job Ref: SA/17486

Our client is a business regulated by the Gambling Commission and they are currently looking to recruit a KYC Officer as a result of continued growth. In the role you will be responsible for risk-based customer investigations where there is evidence to show that the customer may be experiencing harm, suspicions of money laundering or fraudulent activity. The role has independence from commercial functions to ensure customer care is the only priority.


 Role Responsibilities


  • Reporting directly to the KYC Lead

  • Responsible for picking up and triaging escalated cases of fraudulent activity

  • Adhering with the Act, POCA, TACT, LCCP and other guidance by working to set policies and procedures

  • Forensic profiling of the customer’s account and opensource footprint to build up a risk-based assessment

  • Moving customers through to an Enhanced Due Diligence (EDD) procedure where the risk-based investigation has deemed there to be considerable responsible gambling, money laundering or fraudulent concern, including requesting and analysing Source of Funds / Source of Wealth (SOF/SOW)

  • Requesting extended identity verification if required

  • Responsible for performing checks on potential VIP customers to assess viability for upgrade

  • Ensuring appropriate records of regulatory reportable activities are maintained

  • Particular focus on ensuring the pipeline of customer risk-based investigations are quick and decisions are made without delay

  • Provide quality feedback to the KYC Lead to ensure that procedures and policies are continually improved

  • Work closely and collaboratively with operational teams from retail and digital to provide a seamless safe gambling environment for our customers

  • Provide reports on and escalate any cases that may require the attention of management and/or further monitoring


Skills and Competencies


  • Previous online KYC experience within a regulated environment, ideally within iGaming / Bingo / Casino

  • Strong understanding of the Act, POCA, TACT, LCCP and other related guidance

  • Understanding of rationale and experience undertaking Customer Due Diligence (CDD) and Enhanced Due Dilgence (EDD) procedures

  • Experience dealing directly with customers and ideally in a customer facing/service environment

  • Proficient in Microsoft windows and some experience of compiling reports

  • Understanding of Data Protection (GDPR) principles


Please note, should you not receive feedback 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.