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Fraud Coordinator

  • Location

    Milton Keynes

  • Discipline:

    Financial Crime & Fraud

  • Job type:

    Permanent

  • Salary:

    £27,000 - £32,000

  • Consultant:

    #

  • Email:

    jkelly@merje.com

  • Job ref:

    JK/14061

  • Published:

    6 months ago

Our client is a leading fraud business who are currently recruiting for a Fraud Coordinator. The role will be responsible for assessing and carrying out initial desktop research against all incoming referrals to determine which causes warrant a detailed fraud interview.

Key Responsibilities:

  • Maintain a high level of response to incoming referrals from both mainstream and SIRA, to ensure these are responded to within 24 hours
  • Act as the main liaison for internal stakeholders for referrals and queries
  • Be responsible for the implementation and delivery of fraud training as required
  • Working as part of the Intelligence team; by keeping up to date with incoming Intelligence, identifying new trends, requesting MI and completing focused file reviews
  • Analysing the data and information gathered from referrals and MI reports, to identify fraud risks that require special investigation by the unit
  • Development and submission of risk assessment reports, to the Anti-Fraud Manager
  • Working in conjunction with the Audit team to help identify the value of the business unidentified fraud exposure, involving the application of fraud investigation tools and techniques to a sample of cases
  • Producing confidential reports based on the findings from the fraud audits including recommendations to mitigate fraud risks
  • To present report findings at internal or external stakeholder meetings as directed by the Anti-Fraud Manager
  • Working with internal departments to identify and mitigate fraud risks outside the scope of claims

Key Requirements:  

  • Minimum 3 years of experience, gained from dealing with the handling/investigation of fraudulent motor claims
  • Experience of working with an Anti-Fraud Database
  • Extensive knowledge of claims handling, gained from experience of working as a Claims Handler and Claims Investigator
  • Extensive working knowledge of CPR, PACE, DPA and The Fraud Act 2006